News: Volkswagen Malaysia’s Master Technician Award Certification
Tuesday, January 5, 2016
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Volkswagen Malaysia recently concluded their After Sales Training where a total of 15 technicians were given the certification of Master Technicians along with 22 other Diagnostic Competence Technicians.
Volkswagen Malaysia has an extensive internal Service Qualification Training which is divided into three categories - non-technical, technical and parts. The syllabus which is obtained from Germany is used to ensure global training standards for all under the Volkswagen networks to ensure consistency of quality in maintenance and repair.
This Technical Service qualification training encompasses several levels of both practical and theoretical assessments, whereby the Master Technician Qualification can take up to two and a half years to complete.
All the above is all right and well a all of this is part of Volkswagen Malaysia’s continuous efforts to improve aftersales, Volkswagen Malaysia will continue to develop and train Master Technicians with aims to qualify a minimum of one technician per dealership in Malaysia. Anything that offers better service capability is always welcome, yes?
Volkswagen Malaysia’s Master Technician Award Certification
KUALA LUMPUR, 29 December 2015 – Volkswagen Malaysia recently
concluded their After Sales Training where a total of 15 technicians were
given the certification of Master Technicians along with 22 other
Diagnostic Competence Technicians.
Volkswagen Malaysia has an extensive internal Service Qualification
Training which is divided into three categories - non-technical, technical
and parts. The syllabus which is obtained from Germany is used to
ensure global training standards for all under the Volkswagen networks to
ensure consistency of quality in maintenance and repair.
This Technical Service qualification training encompasses several levels
of both practical and theoretical assessments, whereby the Master
Technician Qualification can take up to two and a half years to complete.
There is also the Diagnostic Competence Qualification which is just as
important as the Master Technician Qualification. The role of the
Diagnostic Technician is to work in diagnosing and resolving electrical
and other various faults that may be found in the vehicles to ensure
correct repairs are made. This qualification also takes two years to
complete.
Mr Armin Keller, Managing Director of Volkswagen Group Malaysia said
that “Our customers are our top priority and investing on the right people,
training and infrastructure is one of the ways we can strive to improve our
offerings and improve the overall ownership experience. Volkswagen
Malaysia will continue to focus on improving overall ownership experience
for our customers.”
As part of Volkswagen Malaysia’s continuous efforts to improve
aftersales, the group will continue to develop and train Master
Technicians with aims to qualify a minimum of one technician per
dealership in Malaysia.
For more information, please visitwww.volkswagen.com.my
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