PROTON ANNOUNCES SERVICE FIX IMPROVEMENT INITIATIVES FOR ITS TURBOCHARGED ENGINE MODELS
Friday, February 19, 2016
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The Press Release below is the official statement by PROTON cars on the recall of its turbocharged engine models. PROTON has taken precautionary step to provide a Service Fix on the Oil Cooler Hose in all its turbo-charged powered models. The models involve are the Proton Exora, Suprima S and Prevé. This initiative is undertaken as part of our brand new promise and our continuous commitment in engaging with the customers.
The Oil Cooler Hose will be changed by the authorised Service Centre FREE OF CHARGE if the car has reached 40,000 km. The reason for this is that the hose, made out of rubber actually requires a change every 40,000km due to heat wear and tear. It should have been stated in the service manual but somehow this wasn't clearly stated. I suppose this is due to the lack of experience running turbocharged models.
A long term fix is in line where the hose in question will be made out of metal instead of rubber. Once this is done, it would be a permanent one instead of a new hose every 40,000km.
Transparency and honesty. This is PROTON making a more serious effort. Much more than before.
PRESS RELEASE
PROTON ANNOUNCES SERVICE FIX IMPROVEMENT INITIATIVES FOR ITS CFE ENGINE
MODELS
PROTON Chief Executive Officer, Dato’ Abdul Harith Abdullah said, “In response to the feedback from our customers, the Management of PROTON has taken precautionary step to provide Service Fix on the Oil Cooler Hose in all its turbo-charged powered models. The models involve are the Proton Exora, Suprima S and Prevé. This initiative is undertaken as part of our brand new promise and our continuous commitment in engaging with the customers’.”
“We are communicating with our customers via SMS blast and letters with regards to this matter. As this is a serviceable item, the customers need not worry because when they send their cars for servicing, the Oil Cooler Hose will be changed by the authorised Service Centre if the car has reached 40,000 km. The reliability of our vehicles under PROTON Quality Assurance Programme is important to us,” he added.
Owners of these models with mileage reaching 40,000 km and above are advised to contact any authorized PROTON service centres to book an appointment for a free inspection. All labour and parts costs related to the issue will be provided at no charge at our authorized service centres nationwide.
Customers are advised to call in to our Customer Care Hotline 1800 888 398 or email to customercare@proton.com for any enquiries and assistance.
To this extent, PROTON would like to thank all customers for their support and patience for PROTON to assist in this matter.
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