Volkswagen Malaysia and Swire Motors officially open the Volkswagen Puchong 4S Centre


Another Volkswagen 4S Centre is officially open for business. Volkswagen Malaysia and Swire Motors is pleased to announce the launch of the latest addition to the Volkswagen network – the Volkswagen Puchong 4S Centre. This outlet is also the country’s third Volkswagen Technical Service Centre.


L – R : Eric Khoo, General Manager, Taikoo Motor SEA, Derrick Chan, Managing Director, Taikoo Motors (basically the automotive arm & part of the Swire Group), Mr John Bruce Rae-Smith, Executive Director Trading & Industrial Division, Swire Pacific Limited, Mr Armin Keller, Managing Director Volkswagen Group Malaysia and Mr Franky Tam, Finance Director Trading & Industrial Division, Swire Pacific


Since the ground breaking ceremony in May 2015, Swire Motors with Volkswagen Malaysia have now officially launched this 4S centre that is able to cater to the complete needs of Volkswagen owners from sales to after sales covering quick and general service, accident repair, body and paint as well as diagnostics and major repairs.

Spanning over a total of 92,000 sqft, the Volkswagen Puchong 4S Service Centre currently has 24 service bays and can expand up to 35 service bays in the future. They also have the largest Volkswagen showroom which can accommodate 15 car displays and have 2 car delivery bays.  In an effort to boost ownership experience, Volkswagen Puchong 4S Centre is armed with 30 experienced and trained aftersales staff. This is currently Volkswagen's largest 4S centre in Malaysia.

Swire Motors has invested a significant amount of RM20 million on the land, build-up, Volkswagen approved equipment, facilities, aftersales and on hiring and training their staff. A breakdown of 70% has been invested into aftersales while another 30% invested to sales.

When asked about the location, General Manager of Swire Motors Mr Eric Khoo mentioned that it is strategic and highly visible with great access (from the LDP). I also note that it is bordering USJ and Putra Heights, a nice catchment population of professionals and growing families. A potential market to be tapped obviously. I also asked about whether the location was consulted based on Fung Shui calculations. Not really was the answer. Hey, it's close to the Chinese New Year and Swire Group first started out in Taiwan and is listed on the Hong Kong stock exchange. They are Taipans of the automotive industry with over 30 years of experience so who knows if old traditions are followed. They did open this centre with a Lion dance. 

L – R : Eric Khoo, General Manager, Taikoo Motor SEA, Mr Armin Keller, Managing Director Volkswagen Group Malaysia, , Mr John Bruce Rae-Smith, Executive Director Trading & Industrial Division, Swire Pacific Limited,  Limited and Derrick Chan, Managing Director, Taikoo Motors /Swire Motors


PRESS RELEASE
The Country’s Third Volkswagen 4S Centre Volkswagen Puchong 4S Centre Launched!


Mr John Bruce Rae-Smith, Executive Director Trading & Industrial Division, Swire Pacific Limited, and Mr Armin Keller, Managing Director Volkswagen Group Malaysia

KUALA LUMPUR, 2 February 2016 –Volkswagen Malaysia and Swire

Motors is pleased to announce the launch of the latest addition to the

Volkswagen network – the Volkswagen Puchong 4S Centre. This outlet is

also the country’s third Volkswagen Technical Service Centre.

Since the ground breaking ceremony in May 2015, Swire Motors is now

ready to launch their full fledge centre that is able to cater to the complete

needs of Volkswagen owners from sales to after sales covering quick and

general service, accident repair, body and paint as well as diagnostics

and major repairs.

Spanning over a total of 92,000 sqft, the Volkswagen Puchong 4S Service

Centre currently has 24 service bays and can expand up to 35 service

bays in the future. They also have the largest Volkswagen showroom

which can accommodate 15 car displays and have 2 car delivery bays.

In an effort to boost ownership experience, Volkswagen Puchong 4S

Centre is armed with 30 experienced and trained aftersales staff.

Swire Motors has invested a significant amount of RM20 million on the

land, build-up, Volkswagen approved equipment, facilities, aftersales and

on hiring and training their staff. A breakdown of 70% has been invested

into aftersales while another 30% invested to sales.

Volkswagen Puchong 4S Technical Centre has plans in the future for

express service lanes. The other services provides aside from

maintenance services are minor and major repairs, tire balancing and

alignment, air-cond services, accident repairs, body and paint as well as

accessories sales and installation.

Volkswagen Puchong 4S Centre also has an authorized Body and Paint

centre which carries the new technology of newly-designed stainless steel

air blow guns for paintjob with waterborne paint which is a new and

improved product that requires lesser clear coats and has a cleaner and

brighter results as compared to solvent based paint.

Mr Armin Keller, Managing Director of Volkswagen Group Malaysia said

that “This is our third Volkswagen Technical Service Centre launched

within a span of one year and this is testament that our customers are our

top priority. Volkswagen Malaysia works closely with our dealership

partners to ensure the right investment on infrastructure is made so

together we can strive to improve our offerings and improve the overall

ownership experience.  This year will be a year for Volkswagen Malaysia

to focus on improving overall ownership experience for our customers.

Congratulations Swire Motors on today’s launch and thank you for your

commitment to the brand.”

Mr Derrick Chan, Managing Director of Taikoo Motors said “Swire Motors

is proud to present our largest Volkswagen centre in the Southern Klang

Valley. We agree that our customers are our top priority and with that in

mind, we have invested in equipping this centre with the right equipment

and right people and other necessities in making this a full fledge service

centre and more. Our investment today will benefit in the long run and will

help in building the Volkswagen brand here in Malaysia. Thank you to

Volkswagen for the continuous support and faith in Swire Motors.”

Volkswagen Puchong 4S Centre operates from Monday to Saturday from

8:30am to 6:00pm and on Sundays and Public Holidays from 9:00am to

6:00pm for its showroom. For after sales it operates from Monday to

Saturday from 8.00am to 8:00pm. Other facilities such as a customer

lounge with four computers for customers use, TV with various Astro

channels, a café and high speed WIFI is also available.

For more information, please visit www.volkswagen.com.my

About Volkswagen Group Malaysia SdnBhd

Volkswagen Group Malaysia, a subsidiary of Volkswagen AG, was officially

established on 16 February 2006. Its corporate headquarters is situated at

Wisma Volkswagen in Kuala Lumpur. Supported by a workforce of over 150

people, the company currently offers 15 Volkswagen models catering to almost

every segment in the market.

In 2012, the company introduced the Passat – its first model that was locally

assembled at the DRB-HICOM factory in Pekan, Pahang.  Just a year later, the

Polo Sedan, the new Polo 1.6 and the Jetta joined Volkswagen’s product portfolio

of vehicles assembled in Malaysia.

Volkswagen AG is one of the world’s largest car manufacturers in 2013, selling

9.7 million vehicles worldwide. The brand portfolio includes Volkswagen

Passenger Cars, Audi, Skoda, Seat, Bentley, Porsche, Lamborghini, Bugatti,

Volkswagen Commercial Vehicles, MAN, Scania and Ducati.

About Swire Motors

Swire Motors is a subsidiary of Swire Pacific – a company listed and traded on

the Hong Kong Stock Exchange. Since its establishment in Taiwan during the

1970s, Swire Motors has since steadily grown to become one of the biggest

automobile distribution companies in Asia both in size, and sales numbers. Our

professional network with more than 30 years of experience can be found in

Taiwan, Hong Kong, China and now, Malaysia.

At Swire Motors, we believe that customer satisfaction is Priority #1. And this

belief has led us to provide only the best Volkswagen sales and after sales

experience to our clients.

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